Hey there ​@Pr0xibus, I would recommend calling our vulnerable customers phone-line on 0800 049 2376 on behalf of your Daughter and explain your situation there, and they should be able to assist further.

https://www.idmobile.co.uk/legal/accessibility

Thanks,

Tyler

That's for the phone number, but they seem to be unhelpful too, I explained the situation but they were determined to have my daughter to come on phone, to confirm her details, if which she couldn't have done

Hey there ​@Pr0xibus, I would recommend re-calling this number, and re-explaining your situation and about your Daughter and the reasoning she can’t come to the phone, and state you have a guardianship order, and they should then be able to help if you give the correct details.

If you call again, and they still suggest they cannot help, please let us know and we’ll what else we can potentially do, but I’d recommend retrying the number again first.

Thanks,

Tyler

Cheers for the reply

I have contacted then over 6 times, now, I have sent re​​levant guardianship documents to documents@idmobile 3 times now, and again this morningyet they state they havent received them.  Even making a complaint seems to be a hassle these days.  I think I am just going to have to cancel the direct debit, await a reply, and contact the ombudsman.  ​​​​​