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Question

guardianship daughter new account

  • October 7, 2025
  • 3 replies
  • 18 views

Afternoon folks

 

Daughter turned 18 on the 5th of October.

 

We had setup a SIM only account for I believe 12 months, we did not receive an email, but we have noticed the direct debit being setup.

 

We tried to speak with someone online but they could not help.

 

Our daughter is 

 

Autistic

Selective Mute

Deaf

GLOBAL Development Delay

 

 

We have a Guardianship order from the Scottish courts to deal with Financial and Care needs 

 

What we are looking for is the initial email with the esim attached so we can add it to her phone.

 

But the online chat person just said email documents@idmobile.com

 

The reply from that was saying it was ONLY for sending documents.

 

Any ideas what else to try

3 replies

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  • iD Mobile Employee
  • October 7, 2025

Hello ​@Pr0xibus 

 

Thank you for getting in touch. 

 

Can you please clarify, is the account set up in your daughters name?

 

Natalie 


  • Author
  • New Contributor
  • October 7, 2025

It is indeed setup in her name, as she turned 18 we wanted to start her on the way of building a credit score etc, so a simple SIM only was a good start


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 7, 2025

Hi there ​@Pr0xibus, I’ve responded to your other thread now.

 

Thanks,

Tyler