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Community Member
August 20, 2026
Question

Having problems logging into the app

  • August 20, 2026
  • 1 reply
  • 10 views

For a while I have had problems logging into the App.  

I have tried deleting the App from my phone but it just goes into the Cloud, and I’m guessing you just get the old one back?

I get the usual white bar at the bottom of the screen with login / register.

It then asks for my email address - enter that, correctly.

I then get the screen with the blue next bar at the bottom of the screen

Click on that and enter my password, I either type in, or use autofill and check it’s correct and it just takes me back to the iD mobile home green screen again - round and round in circles!!

Any clues please?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 23, 2026

    Hi ​@HarleyBarley

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu