Community Member

Question

Help loggin my account

1 reply
16 views

I have double-checked everything and my phone number, last name, and date of birth are definitely correct. It showed Sorry, your details do not match our records"
Could you please check my account details on your end and help me update or link my number? Thank you!"

AppRegistration

iD Mobile Employee

Hi @Thai Thanh

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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