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Question

help pls

  • December 16, 2025
  • 2 replies
  • 33 views
G
Community Member

i’ve just got an email saying that my account’s been cancelled, but I’ve only just got my new SIM card. I don’t know what to do as I haven’t cancelled it and it is very difficult to get into contact with ID.

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • December 16, 2025

    ​@gracemay  Please be aware more so this time of year lots of scams.

    You could try calling sale's letting them know you've just order a sim and you've received an email etc etc. 

    Sale 020 7139 1397

     

    Joe 

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • December 18, 2025

    Hi ​@gracemay ,

     

    I completely understand how worrying this must be, especially since you’ve only just received your new SIM and didn’t request a cancellation. I agree,  the best thing to do right now is to give our sales team a call.

    You can reach them on 0800 049 0250. Let them know you’ve just ordered a SIM, received a cancellation email, and need to confirm that your account and new SIM are active. They should be able to help you sort this out quickly.

    Lamiya

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