help pls

2 replies
42 views

i’ve just got an email saying that my account’s been cancelled, but I’ve only just got my new SIM card. I don’t know what to do as I haven’t cancelled it and it is very difficult to get into contact with ID.

JoeKing

Silver Contributor

@gracemay Please be aware more so this time of year lots of scams.

You could try calling sale's letting them know you've just order a sim and you've received an email etc etc.

Sale 020 7139 1397

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Lamiya C

iD Mobile Employee

Hi @gracemay ,

I completely understand how worrying this must be, especially since you’ve only just received your new SIM and didn’t request a cancellation. I agree, the best thing to do right now is to give our sales team a call.

You can reach them on 0800 049 0250. Let them know you’ve just ordered a SIM, received a cancellation email, and need to confirm that your account and new SIM are active. They should be able to help you sort this out quickly.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.