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Community Member
AmyLouisa
Community Member
August 24, 2026

help with changing my address

I’m trying to change my sim plan, I have moved address so my banking is with a different address to what ID hold, but I can’t seem to change it on the app or on the internet. How can I get this done 

1 reply

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
August 27, 2026

Hi ​@AmyLouisa,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

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