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Community Member
August 24, 2026
Question

help with changing my address

  • August 24, 2026
  • 1 reply
  • 12 views

I’m trying to change my sim plan, I have moved address so my banking is with a different address to what ID hold, but I can’t seem to change it on the app or on the internet. How can I get this done 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@AmyLouisa,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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