Hi ​@Idmobileuser123 5 

I would kindly ask that you check the following for me.

Please go into your phone settings and update your number by following these steps:

Open Settings
Tap Phone
Tap My Number
Enter the correct number using +44 instead of the first “0”

After this:

Go back to Settings
Tap Messages
Make sure iMessage is turned on
Tap Send & Receive
Check that the correct number is selected

If the above does not work, please try the following:

Customers using an iPhone 16 may not be able to change the number through the standard phone settings after a number transfer. In this case, please follow these steps:

Open Settings
Tap your name at the top
Tap Sign-In & Security
Tap your primary phone number
To remove the number from your account, tap Remove from Account
Then select Add New Primary Phone or Email and add the correct number

Please let us know if this resolves the issue.

Michael Z

This did not work either option failed the second one let me change the number but it said it could not be used for iMessage or FaceTime as the SIM was not associated with the number but the SIM is from ID mobile not three so it is my new SIM card please help 

Hi ​@Idmobileuser123 5 

Can you please try a mobile network reset and let us know if this resolves the issue with iMessage and FaceTime?

Mobile network reset:
 
1.Press Settings.
2. Press General.
3. Press Transfer or Reset iPhone.
4. Press Reset.
5. Press Reset Network Settings.
6. Press Reset Network Settings.
7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
8. Restart phone

Michael Z

Hello unfortunately it didn’t however I had a private message and I have now sorted it thank you for your help 

Hi ​@Idmobileuser123 5,

Thanks for letting us know, we are glad to hear that your issue has been resolved. 

If you require any further assistance in the future, please do not hesitate to get back in touch. 

Regards,

Gemma M

The iD Mobile Social Media Team