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New Contributor
May 13, 2026
Question

help with Id mobile contract iphone 17 pro max

  • May 13, 2026
  • 5 replies
  • 35 views

Hello I have moved my contract from three to ID mobile. I used my PAC code from three to transfer my number over. The switch has taken place and if you call the number you gave me it says it is an incorrect number however when I send messages it is not using my old number and it is the number you gave me for my contract but my calls to my old number come through to this phone. How do I make my messages come from the same number?

    5 replies

    iD Mobile Employee
    May 13, 2026

    Hi ​@Idmobileuser123 5 

     

    I would kindly ask that you check the following for me.

    Please go into your phone settings and update your number by following these steps:

    Open Settings
    Tap Phone
    Tap My Number
    Enter the correct number using +44 instead of the first “0”

    After this:

    Go back to Settings
    Tap Messages
    Make sure iMessage is turned on
    Tap Send & Receive
    Check that the correct number is selected

    If the above does not work, please try the following:

    Customers using an iPhone 16 may not be able to change the number through the standard phone settings after a number transfer. In this case, please follow these steps:

    Open Settings
    Tap your name at the top
    Tap Sign-In & Security
    Tap your primary phone number
    To remove the number from your account, tap Remove from Account
    Then select Add New Primary Phone or Email and add the correct number

    Please let us know if this resolves the issue.

     

    Michael Z

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    New Contributor
    May 13, 2026

    This did not work either option failed the second one let me change the number but it said it could not be used for iMessage or FaceTime as the SIM was not associated with the number but the SIM is from ID mobile not three so it is my new SIM card please help 

    iD Mobile Employee
    May 14, 2026

    Hi ​@Idmobileuser123 5 

     

    Can you please try a mobile network reset and let us know if this resolves the issue with iMessage and FaceTime?

     

    Mobile network reset:
     
    1.Press Settings.
    2. Press General.
    3. Press Transfer or Reset iPhone.
    4. Press Reset.
    5. Press Reset Network Settings.
    6. Press Reset Network Settings.
    7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
    8. Restart phone

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 14, 2026

    Hello unfortunately it didn’t however I had a private message and I have now sorted it thank you for your help 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 14, 2026

    Hi ​@Idmobileuser123 5,

     

    Thanks for letting us know, we are glad to hear that your issue has been resolved. 

     

    If you require any further assistance in the future, please do not hesitate to get back in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.