I recently upgraded my (SIM only) contract from 2Gb per month to 6Gb per month. I rarely used my 2Gb. I have now, apparently used my 6Gb for the current month and would like to be able to see the usage by day which should help me understand how I have reached this level.
Solved
How do I find out my data usage by day?
Best answer by Gemma M
Hi
We're sorry to hear about the unexpected increase in your data usage.
‘
Unfortunately, it's not possible to view a day-by-day breakdown of your data usage in the iD Mobile app. However, you may be able to view this information in your phone's data usage settings, depending on your device. Once your bill has been generated, you'll also be able to see your overall usage for the billing period.
If you'd like us to investigate your data usage further, please contact our Customer Service team via Live Chat and they'll be happy to look into this for you.
You can contact them here: https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
+10See my reply to post entitled “DATA” above.
+15Hi
We're sorry to hear about the unexpected increase in your data usage.
‘
Unfortunately, it's not possible to view a day-by-day breakdown of your data usage in the iD Mobile app. However, you may be able to view this information in your phone's data usage settings, depending on your device. Once your bill has been generated, you'll also be able to see your overall usage for the billing period.
If you'd like us to investigate your data usage further, please contact our Customer Service team via Live Chat and they'll be happy to look into this for you.
You can contact them here: https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
I’ve looked at my phone’s data usage and over the last few months its been approximately 50% of what iD is telling me. I understand the reasons why its lower and will check at the end of July for this month’s usage.
+15Hi
Thanks for letting us know, and for taking the time to check your data usage.
That sounds like a good plan. Hopefully, comparing it again at the end of July will help provide a clearer picture.
If there's anything else you need in the meantime, please don't hesitate to get in touch. We'll be happy to help.
Regards,
Gemma M
The iD Mobile Social Media Team
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