How do i log into the ID app if i cannot log into my email I originally used to set up my account

Forum|Forum|2 days ago
October 3, 2026
1 reply
10 views

I am no longer able to log into the email I used to create my original account and now I cannot log into to the ID mobile app. What do I do ?

Gemma M

iD Mobile Employee

Hi @Chloebee123,

If you no longer have access to the email address originally used to register your iD Mobile account, the email address will need to be updated and your account access reset.

Please contact our Live Chat team, who can complete the necessary security checks and assist you with updating your email address and regaining access to your account:

https://www.idmobile.co.uk/live-chat

Alternatively, you can message us through our official Facebook or Instagram pages for assistance.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.