Solved
how to add email for upgrading
Trying to upgrade my package but it's won't allow me to check out. Says I've no email on the account but you have my email it's how I log in. How do I progress or add email details to correct place?
Owethu MAnswer
iD Mobile Employee
August 17, 2026
Hi
Thank you for reaching out, and I'm sorry to hear you're having difficulty completing your upgrade because of the email address issue.
As this is preventing you from progressing with your upgrade, we'd recommend contacting our Sales Team, who can check your account, review the email address details and assist you with completing the upgrade.
You can contact the Sales Team via Live Chat or by calling 0800 049 0250.
We apologise for the inconvenience and appreciate your patience.
Owethu
