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I am trying to add my plan to my account and the details are apparently wrong, even though they should be correct, what should I do?

  • May 22, 2026
  • 1 reply
  • 1 view
S
Community Member

I am trying to add my plan to my account and the details are apparently wrong, even though they should be correct, what should I do?

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 23, 2026

HI ​@sspencer123,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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