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Community Member
May 22, 2026
Question

I am trying to add my plan to my account and the details are apparently wrong, even though they should be correct, what should I do?

  • May 22, 2026
  • 1 reply
  • 8 views

I am trying to add my plan to my account and the details are apparently wrong, even though they should be correct, what should I do?

    1 reply

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 23, 2026

    HI ​@sspencer123,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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