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Question

I am unable to add multiple plans to my online account.

  • December 1, 2025
  • 1 reply
  • 77 views
B
Community Member

I have 2 accounts with ID Mobile for my 2 sons. Both accounts are in my name and paid for by me, but when I try to add a 2nd number to my account, it says details not recognised.

    1 reply

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • December 1, 2025

    Hi ​@bigbruceymack, I am so sorry that you are having trouble adding an account. Please make sure that the name, date of birth and email address is the same on both accounts. The only difference should be the mobile number.
    If you still experience problems after that please contact us directly. 

    9am - 8pm Monday to Friday
    9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.
    You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

    Thanks,
    Isa🎀

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