I can log in to my account and nothing else!

Forum|Forum|10 months ago
October 17, 2025
5 replies
56 views

I can log in to my account from my PC but that’s it.

I can’t see my plan details/ can’t upgrade my plan/phone/ and can’t spend money with ID.

Can’t get through to ID at all, so I’m locked out of my account.

Just keep getting “Oops something went wrong” message

Chat Bot is so dumb it doesn’t understand even “Oops something went wrong”, Live chat isn’t working.

I’m stuck.

HELP

Dave

N

Natalie W

iD Mobile Employee

Hi @Totally frustrated

Thank you for getting in touch.

We are sorry to hear you are experiencing issues with the online account.

Are you getting the error message on a browser or the iD Mobile app?

Thanks

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

Totally frustratedAuthor

New Contributor

Hi Natalie,

On a Win10 P.C. running Chrome.

I can log in and your system recognises me returning “Hello Dave” but at the bottom of the webpage it says “Ooops something went wrong” PLEASE TRY AGAIN!
Again and again it just doesn’t work.

No matter what option I click on, your system ignores me as though it has crashed.

I ONLY use a P.C. browser (not a smartphone) to carry out transactions etc. so it’s very annoying that your system won’t let me get to my account!
I wish to look at my ‘plan’ to see my ‘minutes/texts and data allocation with maybe upgrading but I can’t progress.

Please help

Dave