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New Contributor
November 24, 2025
Question

I can't log in to my account, I did everything according to the instructions and nothing happened, it says: something went wrong

  • November 24, 2025
  • 1 reply
  • 199 views

I can't log in to my account, I did everything according to the instructions and nothing happened, it says: something went wrong

    1 reply

    JoeKing
    Silver Contributor
    Silver Contributor
    November 24, 2025

    @Igor7  Afternoon to you not a good start for you.

    Are you a new customer  are you using a web browser or IDMobile app to log into your account? 

    If you done everything possible some times it down to IDMobile a problem on their side for what every reason.

    Try again in a few hour's time or tomorrow unless you urgently need to access your account. 

    You may want to try the Live Chat in the message box type in To speak to someone. 

    https://www.idmobile.co.uk/live-chat

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉