Skip to main content
Community Member
Angie1212
Community Member
August 31, 2026
Question

I can’t login in Id app

  • August 31, 2026
  • 1 reply
  • 27 views

When I try to login ID app, the last step always shows: Sorry, your details do not match our records.  as my switch date is 2nd September, does it mean I can only login after my switch date? Anyone help , please?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 5, 2026

    Hi ​@Angie1212,

     

    I'm sorry for the delayed response.

     

    Are you still having issues logging into the iD Mobile app?

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement