Hi ​@Jo Shead,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Bo help just asked for my details

Hi ​@Jo Shead 

If you have sent your details via private message, we will assist you there with the issue of not being able to send messages to radio competitions.

Michael Z

Hi 

I also cant acceaa radio competiton

 Help please

Hi ​@Patrykzareba.

Thank you for your post. I am sorry to hear you’re also unable to access the radio competition.

To help resolve this, please first check and adjust your bill cap settings to ensure there are no restrictions preventing premium or short code messages from being sent.

Once you’ve done this, please restart your device and then try sending the text again.

If you’re still having issues after these steps, let us know and we’ll be happy to look into this further for you.

Thanks,

Marquerita

The iD Mobile Team

Hi my bill cap its 0

Hi ​@Patrykzareba.

Thank you for the update. 

If your bill cap is set to £0, this will prevent certain services like texts or premium messages from being sent. Please increase your bill cap to allow the charge for the message to go through.

Once you’ve done this, restart your phone and then try sending the text again.

If you’re still having issues after that, please let us know and we’ll be happy to help further.

Thanks,

Marquerita

The iD Mobile Team

How can i do this ? Should i call to ID ?

Ok ok all sort it ..thank you

Hi ​@Patrykzareba,

I am glad that this is now sorted, please get in touch with us if you need any further assitance.

Thanks,
Hosai