Hi ​@Chelsea2021,

I’m sorry to hear your mobile isn’t making or receiving calls outside WiFi I completely understand how frustrating this can be. This usually points to a network or SIM issue rather than WiFi calling.

Here are some troubleshooting steps you can try:

1. Restart your phone – this refreshes your connection to the network.
2. Check Airplane mode – toggle it on for 30 seconds, then turn it off.
3. Check your phone number in settings – sometimes calls fail if your number isn’t set correctly:
   ​​​​​

• On Android:

1. Go to Settings > About Phone > Status > SIM Status (or About Phone > SIM Card Status)
2. Check that your phone number is displayed correctly. If it shows incorrect number or is blank. navigate to Settings > System > Reset options (or General Management > Reset on Samsung) and select Reset Network Settings

• On iPhone:

1. Go to Settings > Phone > My Number
2. Make sure the number listed is correct. If not, you can edit it and restart your phone.

• Check network settings – ensure mobile data and calling are enabled, and network selection is set to automatic.
• Test your SIM in another phone – this helps determine if the issue is with the SIM or the device.
• Check for outages – sometimes local mast maintenance or network issues can temporarily affect calls.

If these steps don’t resolve the problem, please contact iD Mobile via Live Chat so we can check your account and SIM:
👉 https://www.idmobile.co.uk/live-chat

This will allow the team to investigate further and restore your calling.

Owethu