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Question

I cant change the first line of my billing address on the App

  • May 29, 2026
  • 3 replies
  • 31 views
Z
New Contributor

I've moved and need to change my billing address from :

{ REMOVED }

To :

{ REMOVED }

Thanks 

 

3 replies

Gemma M
iD Mobile Employee
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  • Gemma M
  • iD Mobile Employee
  • June 5, 2026

Hi ​@ZooRob,

 

Please could you confirm if you have already been assisted, or if you still require some assistance. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
G
New Contributor
  • GLENMAN09
  • New Contributor
  • June 22, 2026

It does not help I am disabled and in a wheelchair I find the instructions a minefield to use. It was much easier when you could speak to someone. I feel the best course of action is just to cancel my contract and the other two I already have

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 23, 2026

Hi ​@GLENMAN09,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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