Skip to main content
New Contributor
May 29, 2026
Question

I cant change the first line of my billing address on the App

  • May 29, 2026
  • 3 replies
  • 59 views

I've moved and need to change my billing address from :

{ REMOVED }

To :

{ REMOVED }

Thanks 

 

3 replies

Gemma M
iD Mobile Employee
iD Mobile Employee
June 5, 2026

Hi ​@ZooRob,

 

Please could you confirm if you have already been assisted, or if you still require some assistance. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
June 22, 2026

It does not help I am disabled and in a wheelchair I find the instructions a minefield to use. It was much easier when you could speak to someone. I feel the best course of action is just to cancel my contract and the other two I already have

Hosai W
iD Mobile Employee
iD Mobile Employee
June 23, 2026

Hi ​@GLENMAN09,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.