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Question

i cant get messages, only just switched my number over.

  • April 2, 2026
  • 1 reply
  • 9 views
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New Contributor

I have recently just switched my number over but I am not receiving texts. I have a esim. My Google is saying the correct number but the provider is saying my old number on my texting area even though the phone states the correct number. Can you help please? 

    1 reply

    iD Support
    iD Mobile Employee

    Hi ​@Freebo22 

     

    Thank you for getting in touch with us.

     

    We’re sorry to hear that your eSIM isn’t receiving texts after switching your number we understand how frustrating this can be.

    Please confirm make and model of your phone.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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