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Question

I cant log into my ID mobile

  • August 14, 2026
  • 1 reply
  • 28 views

I cant log into my ID mobile account on the app or web browser. The password & email works but when i put in my phone number, date and date of birth etc it says "sorry your details do not match our records". i have tried using the live chat with agents and live chat both did not work. how do I access my account to review my plan if ID wont let me access any of it? I have two mobile numbers on one email address but I cannot link it to my account as says details do not match

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 15, 2026

Hi ​@Helen Stubbs27

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu