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i forgot mu DOF for id and ut needs it to log in

  • June 25, 2026
  • 3 replies
  • 9 views

I forgot the dof I have used and when I try log in it asks for it and I need it to pay for my plan

 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 26, 2026

Hi ​@Malikgaber,

 

Sorry to hear you're having trouble accessing your account.

 

Just so we can better understand the issue, could you let us know whether you're trying to log in to the iD Mobile app or the website?

 

Please don't share any personal information, such as your date of birth, mobile number or account details, on this public page.

 

We'll do our best to point you in the right direction once we know a little more about what's happening.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • June 26, 2026

I have tried both web and app they both ask for dob


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 29, 2026

Hi ​@Malikgaber,

 

Thanks for your response.

 

When registering your plan or resetting your password, you'll need to enter the date of birth that was used when the plan was originally registered. This should be your own date of birth.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team