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Community Member
skyve
Community Member
August 17, 2026
Question

i have trouble logging in to the app

  • August 17, 2026
  • 5 replies
  • 35 views

im having trouble logging in, whenever i try to add in my details and i click next it says sorry your details dont match our records, abd i definately know thsoe are ny exact details it still wont let me log in, what do i do?

    5 replies

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    August 19, 2026

    Hi ​@skyve, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    Tceque cat
    New Contributor
    August 28, 2026

    Same problem here please help me

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 2, 2026

    Hi ​@Tceque cat.

     

    Thank you for your post.

     

    This usually happens when the details you are using to log in are not the same or does not match with what we have on file.

     

    To have this corrected, please contact us directly so that we can update your details.

     

    You can reach us Live Chat via: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Tceque cat
      New Contributor
      September 2, 2026

      Thank you especially for the link 

      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      September 7, 2026

      Hi ​@Tceque cat.

       

      You are most welcome.

       

      Thanks,

      Marquerita

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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