Community Member

Question

I’m having trouble changing the address on my account.

1 reply
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I am due an upgrade on my plan however I recently moved house and my delivery address is still my old address. I seen a post online that said I had to change it on my app by going to ‘personal details’ however I do not have this on my app so any help would be greatly appreciated.

iD Mobile Employee

Hi @Ioannis572,

I am so sorry to hear of the troubles that you are having.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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