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Question

I’m having trouble changing the address on my account.

  • May 1, 2026
  • 1 reply
  • 6 views
I
Community Member

I am due an upgrade on my plan however I recently moved house and my delivery address is still my old address. I seen a post online that said I had to change it on my app by going to ‘personal details’ however I do not have this on my app so any help would be greatly appreciated. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 2, 2026

    Hi ​@Ioannis572,

     

    I am so sorry to hear of the troubles that you are having. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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