I'm new and joining you Friday 14th November from O2. Trying to open iD mobile app, but when I put mobile no, surname and date of birth appears my surname isnt recognized on your records. Can I speak to an agent for help | iD Mobile Community
Skip to main content

I'm new and joining you Friday 14th November from O2. Trying to open iD mobile app, but when I put mobile no, surname and date of birth appears my surname isnt recognized on your records. Can I speak to an agent for help

  • November 10, 2025
  • 1 reply
  • 19 views

New customer joining 14th November.  Trying to open up iD mobile app, but doesn't seem to like my surname stating doesn't match your records.

Can you please help me  - thanks Jane 

1 reply

Geluk
Silver Contributor
Forum|alt.badge.img+10
  • Silver Contributor
  • November 10, 2025

When posting here make the SUBJECT LINE succinct. Contact ID via their CHAT PAGE.