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I'm new and joining you Friday 14th November from O2. Trying to open iD mobile app, but when I put mobile no, surname and date of birth appears my surname isnt recognized on your records. Can I speak to an agent for help

  • November 10, 2025
  • 1 reply
  • 30 views
S
Community Member

New customer joining 14th November.  Trying to open up iD mobile app, but doesn't seem to like my surname stating doesn't match your records.

Can you please help me  - thanks Jane 

    1 reply

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • November 10, 2025

    When posting here make the SUBJECT LINE succinct. Contact ID via their CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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