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JosephAby
Active Contributor
April 22, 2025
Solved

I'm on Contract but plan disconnected

  • April 22, 2025
  • 21 replies
  • 653 views

Hello, I'm on monthly payment 2 year contract and the contract is still active and I've been paying via direct debit so payment is upto date as well. However, I noticed I don't have a mobile data and when I logged in the app it says the plan is disconnected. I've used my own credentials and I'm not sure what's happening here. Can you please help?

    Best answer by WelshPaul

    I encountered the same issue ​@JosephAby  and it was reported to ​@Matthew T who has escalated it to the Self-Care team. There are other posts on here from other users who have also encountered the issue.

     

    Any chance you can assist ​@JosephAby with adding his plan to his online account ​@Matthew T?

     

     

    21 replies

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    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 23, 2026

    Hi ​@ConalC,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks, 

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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