I'm on Contract but plan disconnected

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Hello, I'm on monthly payment 2 year contract and the contract is still active and I've been paying via direct debit so payment is upto date as well. However, I noticed I don't have a mobile data and when I logged in the app it says the plan is disconnected. I've used my own credentials and I'm not sure what's happening here. Can you please help?

WelshPaulAnswer

Platinum  Contributor

I encountered the same issue @JosephAby and it was reported to @Matthew T who has escalated it to the Self-Care team. There are other posts on here from other users who have also encountered the issue.

Any chance you can assist @JosephAby with adding his plan to his online account @Matthew T?

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