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Biffstrike25
New Contributor
August 25, 2026
Solved

i need help from a real person

  • August 25, 2026
  • 1 reply
  • 28 views

please can someone a real person help me. the wrong telephone number was ported over to ID and now I cannot open my id account to speak to a real person

 

 

 

    Best answer by Gemma M

    Hi ​@Biffstrike25,

     

    I'm sorry to hear this has happened.

     

    Unfortunately, once a number transfer (port) has been completed, it can't be reversed.

     

    This means that the number which was transferred to your iD Mobile plan will remain on that plan, and you'll need to continue using that number going forward, including when accessing your iD Mobile account and app.

     

    I'm sorry this isn't the outcome you were hoping for. If you're unable to access your iD Mobile account because of the number change, we'd recommend contacting our Customer Service Team via Live Chat so they can discuss your account access options with you: https://www.idmobile.co.uk/live-chat

     

    We apologise for the inconvenience caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    August 27, 2026

    Hi ​@Biffstrike25,

     

    I'm sorry to hear this has happened.

     

    Unfortunately, once a number transfer (port) has been completed, it can't be reversed.

     

    This means that the number which was transferred to your iD Mobile plan will remain on that plan, and you'll need to continue using that number going forward, including when accessing your iD Mobile account and app.

     

    I'm sorry this isn't the outcome you were hoping for. If you're unable to access your iD Mobile account because of the number change, we'd recommend contacting our Customer Service Team via Live Chat so they can discuss your account access options with you: https://www.idmobile.co.uk/live-chat

     

    We apologise for the inconvenience caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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