i need to change my home address

1 reply
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How do I change my home address please?

K

Kwanele Z

iD Mobile Employee

Hi @Htheobald,

Thank you for your message.

I would be happy to help you update your home address today.

You can easily update your billing and home address yourself at any time. To do this, please follow these simple steps:

Log in to the iD Mobile app or visit the iD Mobile Account Portal.
Go to the My Account or View your plans section.
Select the green pencil icon next to your plan details.
Choose Billing address, enter your new postcode, and select your new address.
Complete the quick security check (such as entering a one-time SMS code) and tap Save.

Please note that this will update your address for all future bills and correspondence.

If you experience any issues or if you are trying to change the delivery address for an order that is already on its way, please reply here and I will be happy to assist you further.

Thanks,

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