Hi ​@TCG21371 

Thank you for getting in touch with us, and I completely understand why this is worrying for you.

To help us check your account details, could you please confirm whether your second name has been entered in place of your first name, or if there are simply some letters missing from your name as it appears on the account?

Thank you,

Zandile m

The iD Mobile Team 

So, when I signed up, I wrote Tina (but autofill added cody). for my first name 

and then my last name got autofilled to my ex boyfriends name, I didn’t notice until now, when I went to upgrade and it wouldn’t go though. 

my name on the account is Tinacody gutteridge 

when it is meant to be Tina smith. 
 

Hi ​@TCG21371,

Thanks for letting us know.

As this is a public platform, we’re unable to assist with account-specific changes here. However, you can contact our Live Chat team via the iD Mobile website, where they’ll be happy to help you further.

They’ll be able to update your account details, you’ll just need to explain the issue and provide some proof of identity for security purposes.

Thanks for your understanding, and please let us know if there’s anything else we can help with.

Regards,

Gemma M

The iD Mobile Social Media Team