i put the wrong name

Forum|Forum|5 months ago
April 12, 2026
3 replies
25 views

Hi,

I put the wrong name by accident when I signed up to Id mobile, I have only just noticed this I’m worried because I have been in contact now for 13 months out of 24 month contract, and I have just come to a upgrade opportunity, which I took, but now they are asking to speak with me, which I am worried as it could look like fraud?
will I be arrested for fraud?

Z

Zandile M

iD Mobile Employee

Hi @TCG21371

Thank you for getting in touch with us, and I completely understand why this is worrying for you.

To help us check your account details, could you please confirm whether your second name has been entered in place of your first name, or if there are simply some letters missing from your name as it appears on the account?

Thank you,

Zandile m

The iD Mobile Team

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T

TCG21371Author

New Contributor

So, when I signed up, I wrote Tina (but autofill added cody). for my first name

and then my last name got autofilled to my ex boyfriends name, I didn’t notice until now, when I went to upgrade and it wouldn’t go though.

my name on the account is Tinacody gutteridge

when it is meant to be Tina smith.

Gemma M

iD Mobile Employee

Hi @TCG21371,

Thanks for letting us know.

As this is a public platform, we’re unable to assist with account-specific changes here. However, you can contact our Live Chat team via the iD Mobile website, where they’ll be happy to help you further.

They’ll be able to update your account details, you’ll just need to explain the issue and provide some proof of identity for security purposes.

Thanks for your understanding, and please let us know if there’s anything else we can help with.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.