I signed up but the email that was supposed to contain my new phone number had a blank space.

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I signed up for ID Mobile, I want to put in my PAC code but there was no option to do so signing up. The email titled Order Complete just has this:

Your iD Mobile number:

Without a mobile number I can’t access support or log in to my account. Effectively I am locked out of everything including any ability to contact someone to resolve this situation.

This is an incredibly poor experience for a new customer.

K

Kwanele Z

iD Mobile Employee

Hi @lynnhunt,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

I signed up but the email that was supposed to contain my new phone number had a blank space.

1 reply

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