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Community Member
September 14, 2026
Question

I signed up but the email that was supposed to contain my new phone number had a blank space.

  • September 14, 2026
  • 1 reply
  • 16 views

I signed up for ID Mobile, I want to put in my PAC code but there was no option to do so signing up. The email titled Order Complete just has this:

Your iD Mobile number:

Without a mobile number I can’t access support or log in to my account. Effectively I am locked out of everything including any ability to contact someone to resolve this situation.
This is an incredibly poor experience for a new customer.

    1 reply

    iD Mobile Employee
    September 14, 2026

    Hi ​@lynnhunt,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.