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I upgraded my account to unlimited data but the info looks wrong in the app and account

  • October 26, 2024
  • 2 replies
  • 70 views
J
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  • Joe_m
  • New
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  • 1 reply

Hi,

I upgraded my account to the £16 all unlimited 2 year account but the app shows i have 42GB/5GB data plan. And the website says I’m paying £16 for 5GB data plan. I have left it a number of weeks just to see if it took time update.

 

Kind Regards

 

Joe

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    J
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    • Joe_m
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    • New
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    • 1 reply
    • October 28, 2024

    Hi is anyone able to help with this? 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4315 replies
    • October 28, 2024

    Hey there @Joe_m, welcome to Community!

     

    Unfortunately, the app can take time to update. I’d recommend contacting our live-chat to double check which plan you’re on, and the amount of data you have just in-case:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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