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Question

ID Log in page continually loops back to email address

  • June 24, 2026
  • 1 reply
  • 30 views
K
Community Member

Iphone 13 max app and web browser. Login continually loops back to email and pw page, cant’t access account, tried clearing cache and using app and web browser

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 25, 2026

    Hi ​@KGBVN,

     

    Sorry to hear you're having trouble accessing your account.

     

    There is currently an issue affecting some customers when logging into the iD Mobile app and website, which can result in the login page continuously looping.

     

    As you've already tried clearing your cache and using both the app and browser, we'd recommend trying to log in using an Incognito/Private Browsing window, as this has helped some customers get around the issue.

     

    On iPhone:

    • Open Safari
    • Tap the tabs button
    • Select Private
    • Open a new Private tab and try logging in again

     

    If you're still unable to access your account after trying this, please let us know and we'll be happy to advise further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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