Skip to main content
Question

id mobile app not working

  • July 16, 2026
  • 1 reply
  • 3 views

Whenever I try to log in, it gets me to the stage of adding my id mobile phone number - i input that then it says my details don't exist but they do as I am with id. 

 

I am unsure what to do, I need to contact a person not robot but I can't find out how anywhere.

 

 

1 reply

Owethu M
iD Mobile Employee
Forum|alt.badge.img+10
  • iD Mobile Employee
  • July 16, 2026

Hi ​@Chels_D12

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu