ID mobile giftcloud complaint

Forum|Forum|21 days ago
September 10, 2026
1 reply
22 views

Hello

As part of signing up to ID mobile I was offered an Amazon gift card as part of the deal

Despite multiple attempts to go through gift cloud and ID mobile I have still not received the voucher.

I raised this as a complaint with ID mobile who told me to go to gift cloud again who are asking me for information like a transaction number etc that ID mobile have not provided me with

This voucher was one of the reasons I joined ID mobile

I now feel incredibly let down. . Can anyone help please?

M

Marquerita T

iD Mobile Employee

Hi @mtb7264.

Thank you for your post. I'm sorry to hear about the trouble you've had getting your voucher, and I completely understand feeling let down, especially as this was one of the reasons you joined us.

You're doing the right thing by contacting Gift Cloud directly, as they'll need to verify the details to process the voucher.

We're able to provide the transaction number they've asked for, please reach out to us via Live Chat: https://www.idmobile.co.uk/live-chat and we'll get that over to you so you can complete things with Gift Cloud.

Thanks,

Marquerita

The iD Mobile Team

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