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Question

ID not recognising my nimbwr

  • April 9, 2026
  • 3 replies
  • 22 views

Hello, I can’t login to my Id mobile app as it’s saying my number isn’t recognised and doesn’t match your records but I kept my old number from my old phone and I’m not sure if the number app would recognise is the number the sim came with. I got this sim like half a year ago? I cannot find the number the sim came with and successfully kept my old number. i have had no issues using my phone for calls and messages

3 replies

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  • iD Mobile Employee
  • April 10, 2026

Hi ​@chloween,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.


  • New Contributor
  • July 28, 2026

I am having the same issue. Can you please help

 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 30, 2026

Hi ​@Bazzad72,

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks,

 

Gemma M

The iD Mobile Social Media Team