Community Member

Question

ID not recognising my nimbwr

Forum|Forum|5 months ago
April 9, 2026
5 replies
41 views

Hello, I can’t login to my Id mobile app as it’s saying my number isn’t recognised and doesn’t match your records but I kept my old number from my old phone and I’m not sure if the number app would recognise is the number the sim came with. I got this sim like half a year ago? I cannot find the number the sim came with and successfully kept my old number. i have had no issues using my phone for calls and messages

iD Mobile Employee

Hi @chloween,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I am having the same issue. Can you please help

iD Mobile Employee

Hi @Bazzad72,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I’m having the same problem

iD Mobile Employee

Hi @Adiebady1,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.