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Question

ID not recognising my nimbwr

  • April 9, 2026
  • 1 reply
  • 12 views
C
Community Member

Hello, I can’t login to my Id mobile app as it’s saying my number isn’t recognised and doesn’t match your records but I kept my old number from my old phone and I’m not sure if the number app would recognise is the number the sim came with. I got this sim like half a year ago? I cannot find the number the sim came with and successfully kept my old number. i have had no issues using my phone for calls and messages

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 10, 2026

    Hi ​@chloween,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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