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Question

im trying to upgrade but it wants an email address . i cant work out how ti add this

  • December 10, 2025
  • 2 replies
  • 58 views
C
Community Member

I’m trying to upgrade but keep getting an error message asking for an email address . Cannot see where to add this ?

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • December 10, 2025

    Have you tried using a web browser on a different device, ​@carlamacuk? 

    Forum member (non-iD).
    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • December 10, 2025

    Hi ​@carlamacuk 

     

    Thank you for the message and sorry to hear that you are having issues regarding upgrading.

     

    I would advise to contact our sales team as they can assist with the upgrade if you are facing issues doing it on the app. You can reach them via the below method.

     

    Sales number - 0800 049 0250

    Live chat: https://www.idmobile.co.uk/live-chat

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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