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Community Member
May 24, 2026
Question

im trying to view my plan but i can only see my daughters

  • May 24, 2026
  • 1 reply
  • 8 views

im trying to view my plan but i can only see my daughters

    1 reply

    iD Mobile Employee
    May 25, 2026

    Hi ​@Nat2028,

     

    Thank you for your message.

     

    We are very sorry to hear that you are struggling to view your plan, and we understand how disappointing and frustrating this must be.

    Could you please try adding your mobile number to the app so that you are able to view your plan by following the steps below:

     

    Go to View your plans / Switch plan / View my plan
    Scroll down until you see Add new subscription
    Follow the prompts to add your mobile number to the app

     

    Once this has been completed, you should then be able to view your plan correctly. If you continue to experience issues, please let us know and we will be happy to assist further.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.