Skip to main content
Community Member
April 2, 2026
Question

imessage not being received on Android since changed phone

  • April 2, 2026
  • 4 replies
  • 132 views

I transferred my sim from an Apple phone to Android.  Now I don't get any imessages that are sent to me.  How can I fix this.

 

Deregister via Apple isn't working.

    4 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    April 2, 2026

    Other iPhones obviously still see you as registered for iMessages. Either put your SIM back in an iPhone and disable iMessage, or contact Apple for support.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Support
    iD Mobile Employee
    April 2, 2026

    Hi ​@Coz1872 

     

    Thank you for getting in touch with us.

     

    This usually happens when your number is still registered with iMessage from your previous Apple device. As you’ve now moved to Android, iMessages won’t be delivered as standard SMS.

    To fix this, you’ll need to deregister iMessage for your number. You can do this by:
    • Going to Apple’s “Deregister iMessage” page online
    • Entering your phone number and following the verification steps

    Once this is done, messages should come through as normal text messages on your Android device.

     

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    April 2, 2026

    Hi ​@Coz1872 

     

    Thank you for getting in touch with us.

     

    This usually happens when your number is still registered with iMessage from your previous Apple device. As you’ve now moved to Android, iMessages won’t be delivered as standard SMS.

    To fix this, you’ll need to deregister iMessage for your number. You can do this by:
    • Going to Apple’s “Deregister iMessage” page online
    • Entering your phone number and following the verification steps

    Once this is done, messages should come through as normal text messages on your Android device.

     

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Read the last line of the post your replying to. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 2, 2026

    Hi ​@Coz1872,

     

    When you move from an iPhone to Android, your number can stay linked to iMessage, which can stop you receiving normal SMS texts. You’ll need to deregister iMessage so messages come through as standard texts.

     

    Here’s how to fix it:

    If you still have your iPhone:

     

    1. Put your SIM back into the iPhone
    2. Go to Settings
    3. Tap Messages
    4. Turn iMessage OFF
    5. Go back, tap FaceTime
    6. Turn FaceTime OFF

     

    This removes your number from Apple’s system.

     

    If you no longer have your iPhone:

    You can deregister online using Apple’s tool: https://selfsolve.apple.com/deregister-imessage/

     

    • Enter your phone number
    • You’ll receive a verification code
    • Enter the code to complete deregistration

     

    After doing this:

     

    • Restart your Android phone
    • Ask someone to send you a test SMS

     

    Extra tip:

     

    It can take a few hours (sometimes up to 24 hours) for everything to fully update across networks.

     

    If you’re still not receiving texts after this, let me know, we can check your network settings or SIM next.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.