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New Contributor
September 5, 2026
Question

Is the ID mobile app already down?

  • September 5, 2026
  • 4 replies
  • 24 views

I keep getting an error message whenever I try to log into the ID app today. Is the planned update for 8pm already started? 

    4 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Keeto74,

     

    If you're having trouble logging into the iD Mobile app today, we'd recommend trying to access your account through the website instead: https://my.idmobile.co.uk/login 

     

    If you're able to log in online, this may indicate a temporary issue with the app. 

     

    If the website is also unavailable or you're still unable to access your account, please let us know.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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    Keeto74Author
    New Contributor
    September 10, 2026

    Hi Gemma. Thanks for your reply. I had to contact someone on the live chat last weekend as for the longest time I couldn’t log on because it kept saying that my details didn’t match your records. The advisor was great and helped me with my login details, however every time I now try to log onto either the app or website, an error message comes up as “Oops….something has gone wrong”. Is this something you can help me with? 

    Keeto74Author
    New Contributor
    September 10, 2026

    Hi Gemma. Thanks for your reply. Last weekend I contacted your live chat as for the longest time I couldn’t log in as it kept saying that my details didn’t match your records. The advisor who helped me was great and helped me with my login details, however now when I try to go into the app or website with my details an error message comes up as “Oops….something has gone wrong” Is this something you can help me with?   

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2026

    Hi ​@Keeto74 ,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.