Is the ID mobile app already down?

Forum|Forum|26 days ago
September 5, 2026
4 replies
46 views

I keep getting an error message whenever I try to log into the ID app today. Is the planned update for 8pm already started?

Gemma M

iD Mobile Employee

Hi @Keeto74,

If you're having trouble logging into the iD Mobile app today, we'd recommend trying to access your account through the website instead: https://my.idmobile.co.uk/login

If you're able to log in online, this may indicate a temporary issue with the app.

If the website is also unavailable or you're still unable to access your account, please let us know.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Keeto74Author

New Contributor

Hi Gemma. Thanks for your reply. I had to contact someone on the live chat last weekend as for the longest time I couldn’t log on because it kept saying that my details didn’t match your records. The advisor was great and helped me with my login details, however every time I now try to log onto either the app or website, an error message comes up as “Oops….something has gone wrong”. Is this something you can help me with?

K

Keeto74Author

New Contributor

Hi Gemma. Thanks for your reply. Last weekend I contacted your live chat as for the longest time I couldn’t log in as it kept saying that my details didn’t match your records. The advisor who helped me was great and helped me with my login details, however now when I try to go into the app or website with my details an error message comes up as “Oops….something has gone wrong” Is this something you can help me with?