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Community Member
Lochnoo
Community Member
September 15, 2026

issue upgrading

I am trying to upgrade my plan but I keep getting this window popping up: 

but I keep getting this window pop up. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 17, 2026

    Hi ​@Lochnoo,

     

    I'm sorry to hear you're having trouble upgrading your plan.

     

    If you're repeatedly getting a pop-up or error message when trying to complete the upgrade, we'd recommend contacting our Sales Team so they can look into it and discuss the available options with you.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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