ive added a user to my account as per the instructions but now received a message stating PLAN DISCONNECTED against the added number Is there a solution | iD Mobile Community
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ive added a user to my account as per the instructions but now received a message stating PLAN DISCONNECTED against the added number Is there a solution

  • September 16, 2025
  • 5 replies
  • 57 views

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ive added a user to my account as per the instructions but now received a message stating PLAN DISCONNECTED against the added number Is there a solution 

Best answer by Tyler C

Hey there ​@MicT, this has been an on-going issue which our teams have been looking at resolving ASAP. My best advice would be to go onto this Community forum of ours via this link below, and @ & ask Matthew T to raise this internally for you, and he and our team will be able to investigate it further.

 

 

Thanks,

Tyler

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • September 17, 2025

Hey there ​@MicT, this has been an on-going issue which our teams have been looking at resolving ASAP. My best advice would be to go onto this Community forum of ours via this link below, and @ & ask Matthew T to raise this internally for you, and he and our team will be able to investigate it further.

 

 

Thanks,

Tyler


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  • Author
  • New Contributor
  • September 17, 2025

Thanks Tyler I haven’t had a response as yet but will contact Tyler 👍


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 17, 2025

Hi there ​@MicT, that’s great, thank you!

 

Thanks,

Tyler


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  • Author
  • New Contributor
  • September 17, 2025

I have contacted but as yet received no reply thank you

 


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  • iD Mobile Employee
  • September 17, 2025

Hi ​@MicT 

 

You should receive a response soon!

 

Anika