ive added a user to my account as per the instructions but now received a message stating PLAN DISCONNECTED against the added number Is there a solution

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Tyler CAnswer

iD Mobile Employee

Hey there @MicT, this has been an on-going issue which our teams have been looking at resolving ASAP. My best advice would be to go onto this Community forum of ours via this link below, and @ & ask Matthew T to raise this internally for you, and he and our team will be able to investigate it further.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler CAnswer

iD Mobile Employee

Hey there @MicT, this has been an on-going issue which our teams have been looking at resolving ASAP. My best advice would be to go onto this Community forum of ours via this link below, and @ & ask Matthew T to raise this internally for you, and he and our team will be able to investigate it further.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MicTAuthor

New Contributor

Thanks Tyler I haven’t had a response as yet but will contact Tyler 👍