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Community Member
July 21, 2026
Question

ive just received my new sim but i wanted to keep my old number. the new sim has a new number

  • July 21, 2026
  • 4 replies
  • 54 views

I’ve just received my new sim but wanted to keep my old number. The new sim is a new number 

4 replies

Geluk
Silver Contributor
Silver Contributor
July 21, 2026

If no. you want to keep is with another provider, you ask them for a PAC; Simples😄

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Hosai W
iD Mobile Employee
iD Mobile Employee
July 22, 2026

Hi ​@GillianBinns,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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New Contributor
August 12, 2026

My old SIM was id mobile 

 

iD Mobile Employee
August 13, 2026

Hi ​@Twitcher.

 

Thank you for your post.

 

Kindly note that iD Mobile does not support transferring a number internally between iD Mobile accounts.

 

If you would like to retain your existing mobile number, you would have to do an upgrade on your existing account or triangle port your mobile number to your new contract.

 

Thanks,

Marquerita

The iD Mobile Team

 

 

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