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Question

ive just received my new sim but i wanted to keep my old number. the new sim has a new number

  • July 21, 2026
  • 2 replies
  • 16 views

I’ve just received my new sim but wanted to keep my old number. The new sim is a new number 

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 21, 2026

If no. you want to keep is with another provider, you ask them for a PAC; Simples😄


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 22, 2026

Hi ​@GillianBinns,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai