ive tried to set up a pin for my voixemail and it wont let me

Forum|Forum|3 months ago
June 21, 2026
3 replies
25 views

I tried to set up a pin for my voicemail and it won’t let me as it’s saying it’s not enough but I’ve tried on multiple different occasions

Gemma M

iD Mobile Employee

Hi @Kacie2707,

We're sorry to hear you're having trouble setting up your voicemail PIN.

Your voicemail PIN must usually be between 4 and 10 digits long and shouldn't contain simple or repeated sequences (such as 1111 or 1234), as these may not be accepted.

If you've already tried several different PINs and you're still receiving the same message, it may be that there's an issue with your voicemail service.

In that case, we'd recommend getting in touch with our Customer Service team via Live Chat so they can investigate and, if necessary, reset your voicemail PIN for you.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

Darell

New Contributor

I don’t get that option it asks me to setup a pin by calling I d mobile

Gemma M

iD Mobile Employee

Hi @Darell,

I’m sorry you’re having trouble setting up your voicemail PIN.

Normally, when you dial 123 from your iD Mobile phone for the first time, you should be prompted to create a voicemail PIN. If you’re being told to call iD Mobile but aren’t being given the option to set the PIN, please try the following:

Restart your phone.
Make sure you’re connected directly to the iD Mobile network.
Temporarily switch Wi-Fi Calling off.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Dial 123 again and follow the prompts to create your PIN.

If you’re still getting the same message and aren’t being given the option to create a PIN, please contact our Live Chat team. They can check the voicemail service on your account and reset the voicemail provisioning if required.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.