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New Contributor
April 8, 2026
Question

John asking is a person abal to get new phone erly

  • April 8, 2026
  • 5 replies
  • 7 views

Upgraded 2 mouth off and phone isant dissplay

    5 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    April 11, 2026

    Hi ​@John Co ,

     

    I’m really sorry to hear you’re having issues with your new phone not displaying properly. I can understand how frustrating that must be, especially so soon after upgrading.
     

    Let’s try a few quick troubleshooting steps to see if we can get this working:

    • Make sure the phone is fully charged or connected to a charger
    • Force restart the device (hold power button for 10–15 seconds)
    • Check if there are any signs of power (vibration, sound, or LED light)
    • Try a different charging cable or charger if possible
    • If it’s a removable SIM, take it out and reinsert it, then restart again
     

    If the phone still isn’t displaying anything after this, it may be a hardware fault and would likely need to be checked.

     

    Lamiya

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    John CoAuthor
    New Contributor
    April 11, 2026

    Hello i can up grad in 2 months time and have ask a friend  can i use there phone thank you for your reply my Qusiton was not best asked 

    iD Mobile Employee
    April 11, 2026

    Hi ​@John Co 

     

    Thank you for getting in touch with us, please confirm if you looking for an upgrade in 2 months' time and you asking your fried to assist you?

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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    John CoAuthor
    New Contributor
    April 11, 2026

    Looking upgrad phone now is this posabul ple ? got sim in friends phone 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 13, 2026

    Hi ​@John Co,

    You are only able to upgrade the plan 2 months before the plan expires, if you would like the exact date this is possible let us know and we will then send you a private message to check for you.

    Thanks,
    Hosai

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