New Contributor

Question

Just joined and can't access my account so I can change my number

Forum|Forum|11 months ago
September 21, 2025
3 replies
78 views

I've just joined and have been trying to log into my account so I can do the whole PAC thing to change my number to my old one but every time I try and log on it says that there's been a problem and to retry. It accepts my email and password but when I put the number, my last name and dob, it won't go any further. Please anyone? I've tried the app and via a browser. Nothing

iD Mobile Employee

Hi @Suziewoozy22 sorry to hear this. Have you registered first - How do I register for the iD Mobile app? | iD Mobile Community

Do you have the transaction number that begins with a 4?

Do don’t actually need to register an iD account to switch, you can do this here - Switch | iD Mobile Network

Please let us know how you get on.

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Suziewoozy22Author

New Contributor

None of these work, we've tried all of them three times and still saying oops something went wrong try again

iD Mobile Employee

Hi there @Suziewoozy22, sorry to hear that. To clarify, are you using the transaction code beginning with a 4?

Thanks,

Tyler

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