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Question

Just joined and can't access my account so I can change my number

  • September 21, 2025
  • 3 replies
  • 50 views
S
New Contributor

I've just joined and have been trying to log into my account so I can do the whole PAC thing to change my number to my old one but every time I try and log on it says that there's been a problem and to retry. It accepts my email and password but when I put the number, my last name and dob, it won't go any further. Please anyone? I've tried the app and via a browser. Nothing 

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 22, 2025

    Hi ​@Suziewoozy22  sorry to hear this. Have you registered first - How do I register for the iD Mobile app? | iD Mobile Community

    Do you have the transaction number that begins with a 4?

    Do don’t actually need to register an iD account to switch, you can do this here - Switch | iD Mobile Network

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Suziewoozy22
    • Author
    • New Contributor
    • September 22, 2025

    None of these work, we've tried all of them three times and still saying oops something went wrong try again 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 23, 2025

    Hi there ​@Suziewoozy22, sorry to hear that. To clarify, are you using the transaction code beginning with a 4?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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