Just joined and can't access my account so I can change my number | iD Mobile Community
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Just joined and can't access my account so I can change my number

  • September 21, 2025
  • 3 replies
  • 34 views

I've just joined and have been trying to log into my account so I can do the whole PAC thing to change my number to my old one but every time I try and log on it says that there's been a problem and to retry. It accepts my email and password but when I put the number, my last name and dob, it won't go any further. Please anyone? I've tried the app and via a browser. Nothing 

3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 22, 2025

Hi ​@Suziewoozy22  sorry to hear this. Have you registered first - How do I register for the iD Mobile app? | iD Mobile Community

Do you have the transaction number that begins with a 4?

Do don’t actually need to register an iD account to switch, you can do this here - Switch | iD Mobile Network

Please let us know how you get on.


  • Author
  • New Contributor
  • September 22, 2025

None of these work, we've tried all of them three times and still saying oops something went wrong try again 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Hi there ​@Suziewoozy22, sorry to hear that. To clarify, are you using the transaction code beginning with a 4?

 

Thanks,

Tyler