I've just joined and have been trying to log into my account so I can do the whole PAC thing to change my number to my old one but every time I try and log on it says that there's been a problem and to retry. It accepts my email and password but when I put the number, my last name and dob, it won't go any further. Please anyone? I've tried the app and via a browser. Nothing

Hi @Suziewoozy22 sorry to hear this. Have you registered first -How do I register for the iD Mobile app? | iD Mobile CommunityDo you have the transaction number that begins with a 4?Do don’t actually need to register an iD account to switch, you can do this here -Switch | iD Mobile NetworkPlease let us know how you get on.

Just joined and can't access my account so I can change my number

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

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The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

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