Community Member

keep my mumber when already with id mobile

Forum|Forum|24 days ago
September 7, 2026
1 reply
10 views

I got a new phone and contract with Id Mobile. I am anexisting id mobile customer. I ask for my number to stay the same but this hasn’t happened

Gemma M

iD Mobile Employee

Hi @Jopidge,

It sounds like you've taken out a new iD Mobile contract rather than processing an upgrade on your existing plan.

Unfortunately, iD Mobile doesn't support internal number transfers between iD Mobile accounts. This means that if you've taken out a new iD Mobile contract, we won't be able to move your existing iD Mobile number onto that new plan.

If keeping your number was the intention, the correct option would have been to upgrade your existing plan rather than take out a new contract.

We'd recommend contacting the point of sale to discuss returning the new plan, if eligible. Once that's been done, you can contact our Sales Team via Live Chat to upgrade your existing plan correctly and keep your current number.

https://www.idmobile.co.uk/live-chat

I'm sorry this isn't the outcome you were hoping for, but I hope it explains why your number hasn't remained the same.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.