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Community Member
April 21, 2026
Question

log onto app to enter PAC number

  • April 21, 2026
  • 1 reply
  • 49 views

Hi. Ive bought 3 sims from id mobile. I have 3 PAC number and am already struggling yo enter these into the app

 

Can you help

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    April 22, 2026

    Hi ​@Isaaconeill805 ,

     

    I totally get how confusing it can be juggling 3 SIMs and PAC codes at once.

    Don’t worry, I’ve got you.
     

    Quick heads-up:

    You won’t be able to enter PAC codes directly in the app as it’s much easier to do this through the website.
     

    Here’s the easiest way:

    For each SIM:
    • Log in here: https://my.idmobile.co.uk/login

    • Go to “Keep my number”
    • Enter your PAC code + the number you want to keep
    • Select the correct new iD SIM
    • Submit it
     

    A couple of tips:

    • Do them one at a time so nothing gets mixed up
    • Transfers usually complete same day or next working day
    • You’ll get a text once each one is done

     

    Lamiya

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