logged in but cant access mobile app

1 reply
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Why do I keep getting oops try again in the app when I've provided all the details?

Gemma MAnswer

iD Mobile Employee

Hi @Sena,

I'm sorry to hear you're experiencing this issue.

If you're repeatedly getting an "Oops, try again" error in the app despite entering all of your details correctly, could you try using My Account on the website instead?

https://my.idmobile.co.uk/login

If you're able to complete the action on the website, this may indicate a temporary issue with the app.

We'd also recommend:

Making sure the app is fully up to date.
Closing and reopening the app.
Trying a different browser if using the website.
Using an incognito/private browsing window.
Try uninstalling it and then reinstall it using iD Mobile data instead of Wi-Fi.

If you're still unable to proceed on the website, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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