Hi ​@LizF1990 

Are you trying to transfer one iDmobile number to another iDmobile number? In that case, it won’t work unfortunately. As we do not do internal transfers from iDmobile to iDmobile. 

No, it’s a Vodafone number which I have transferred across. There is no issue with my number working, it’s just getting logged into the app which is the issue 

Hi ​@LizF1990,

Thanks for your patience. To help us get your app login sorted, I just need to check a few things:

If the transfer was done correctly, you should be able to receive the verification text on your transferred number.
-Can you please confirm the make and model of your phone?

-Are you receiving other text messages on this number, or is it only the iD Mobile verification texts that aren’t coming through?

-Can you let us know when your number was transferred to us from Vodafone?
 

Once we have this info, we’ll be able to troubleshoot and get your app access working as quickly as possible.

Lamiya

Hi, 

It is an iphone 17.

Yes, I am receiving other texts to the transferred number, just not the verification code from iD mobile. 

I transferred the number across on the day I received the new phone which was 2nd Jan. 

Thanks, 

Liz

Hi ​@LizF1990 , I am sorry to learn of the difficulties you are facing with receiving a verification code to access your selfcare app. 

Can you please contact our live chat team directly via https://www.idmobile.co.uk/help-and-support so that we can help you re-register now that your number has transferred over to us.

~Marquerita