Community Member

Logging into my account but my details not matching

Forum|Forum|10 months ago
November 10, 2025
1 reply
982 views

Hi,

I’m having trouble logging in to my account. I’ve entered my details correctly, but the system doesn’t seem to recognise them, and I keep getting stuck in a loop without any option to take a different action or reset anything.

At the moment, I’m unable to log in or view my plan details at all. Could you please advise me on how to resolve this and regain access to my account?

Thank you for your help.

Best regards,

Simon

Lamiya C

iD Mobile Employee

Hi @simonwrogers85 ,

If you’re stuck in a login loop and unable to reset your details, here are a few steps you can try:

Clear your browser cache and cookies, then try logging in again.
Use a different browser or device to see if the issue persists.
Try the iD Mobile app if you haven’t already, sometimes it works better than the website.
If you still can’t access your account, please email us at socialqueries@idmobile.co.uk with your full name, mobile number, and postcode. We’ll be happy to help you reset your login and get back into your account.

Let me know once you’ve tried these steps or if you’d prefer us to assist directly.

Lamiya

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