Hi,
I’m having trouble logging in to my account. I’ve entered my details correctly, but the system doesn’t seem to recognise them, and I keep getting stuck in a loop without any option to take a different action or reset anything.
At the moment, I’m unable to log in or view my plan details at all. Could you please advise me on how to resolve this and regain access to my account?
Thank you for your help.
Best regards,
Simon
Hi
Thanks for getting in touch, and I’m sorry to hear you’re having trouble accessing your account.
If you’re stuck in a login loop and unable to reset your details, here are a few steps you can try:
-Clear your browser cache and cookies, then try logging in again.
-Use a different browser or device to see if the issue persists.
-Try the iD Mobile app if you haven’t already, sometimes it works better than the website.
If you still can’t access your account, please email us at socialqueries@idmobile.co.uk with your full name, mobile number, and postcode. We’ll be happy to help you reset your login and get back into your account.
Lamiya
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To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “Unwrap our guide to a cheaper Christmas and a chance to win a Meta Quest 3S!”
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The closing date for entries is 23:59 on 17th December 2025. One prize will be awarded:
Meta Quest 3S 128GB Mixed Reality Headset and Controllers
This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).
Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.
The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.
The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.
The Promoter accepts no responsibility for lost or incomplete entries.
One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will receive the prize listed above. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.
The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.
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Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.
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